Q: I love a gift I received, but it's the wrong size, what is your return/exchange policy?

A: We will do whatever we can to help you find the right fit before you order, don't hesitate to ask us specs on an item you are looking at before ordering (this even includes color options, fit, style, and ladies or unisex cut).  As for returns, if it is a one-of-a-kind custom piece, all sales are final unless otherwise noted by us. If we can exchange it, we will but you will need to pay the shipping cost and send the item back to us within 30 days to receive an exchange that we will pay shipping cost on to sed out the right size/style.  Re-stocking fees may be charged as well.

We're happy to help you!

Q: What is the standard wait time for my order?

A: Standard wait time is 7-14 days.  This allows us to receive your payment, order the garment if not in stock (MOST ORDERS ARE MADE TO ORDER), print the item and ship it to you USPS priority mail. However, occasionally a garment we like to print on might be out of stock (size, color, style, etc.) in our wholesaler's warehouse.  If that does happen, we will notify you with an update on your order's status.

Q: I received a confirmation when I ordered my item, but haven't been contacted if it has been shipped.  How will I know when my purchase has been shipped?

A: Right now, BIGCARTEL doesn't have a way for us to notify you when an item has been shipped.  Normally, we will email you with tracking info using the email provided on your order form. 

Q: Can you take a garment I already have and add something to it?  What is the charge for something like that?

A: It depends on the garment and what you would like put on it, really.  i.e. The octopus can be made smaller or larger to put on a garment you already have.  The large Octopus runs $45, smaller is $35. It is all handmade and hand sequined. Keep in mind, you will have to ship it to us and we may have to charge you a shipping fee to get it back to you.  If you need it by a certain time, PLEASE let us know. processing time to make and sew the Octopus is approx. a week, that includes shipping it back to you USPS Priority.

Q: AWH! you don't have my size!

A:Most items are one-of-a kind--- but some can be reproduced just on different garments.  Drop us an email and we'll take care of your order. 

Q: If I sent you a sweater, can you add the swallows to it?

A: you betcha! Drop us an email and we'll let you know the cost for you!